Report an issue or footage concern

Report footage, search, playback, timestamp or equipment concerns. Print the paper version.

Client: Mad Oak Bar and Patio · Consultant: ASI 360 Consulting · PROJ356

Email support@asi360.co for equipment support.

Need urgent assistance? Call 415-723-8833.

Website

Prioritize your issues

Choose your main concern first, then up to two different related issues.

Primary issue *

Secondary issue (optional)

Third issue (optional)

A. Which area has a problem? *

NVR and camera issues are separate. Check all areas where you notice a problem.

B. What type of problem do you suspect?

A guess is optional. Choose Not sure if you do not know; ASI 360 will diagnose it.

C. What equipment is affected, if known?

Select affected equipment, or Other / not sure. For a footage-only concern, you may skip this section.

Camera checklist · select affected cameras

Select all affected cameras. Your binder uses these same camera numbers.

Select all 21 cataloged cameras

Camera 22 is not yet verified in the catalog. Use Other / not sure for an additional device and identify it in the description.

Device failure table

Select cameras above or equipment in section C. Each selected device gets its own failure and description. Access / login issues can be requested for triage; this form does not log into equipment.

Camera / area / hardware	Type of failure	What happened?

Quick checks completed (optional)

Record only actions you already performed. No restart is required to submit. Read the FAQ first.

Checked local view / authorized direct access

Restarted / power-cycled the identified camera

Completed an authorized NVR restart / power cycle

D. What happened?

Check every symptom you can see. Relevant options appear for the equipment selected above.

How often?

How widespread?

Describe the problem or error *

When did it start?

Location / equipment details

Business impact / actions already takenWhen would you like a response?

This is a request, not an agreed SLA or guaranteed response time. For urgent assistance, call415-723-8833.

E. Add photos or the completed paper sheet

What are you uploading?Photos and screenshots (optional)

Up to 3 photos, 5 MB each. JPG, PNG or WebP. Use your phone camera or upload a photo of the completed binder form. Export HEIC as JPG if needed.

F. How can ASI360 contact you?

Your name *

Email for your confirmation copy *

We will email your incident number, timestamp, report details and uploaded images to this address. Check it carefully.

Phone or other contact (optional)

Send this report and images to ASI360 support and email my confirmation copy to the address above.

Reports and photos enter the private Projects triage queue. They are not published on this support page. Please omit passwords. A report is a service request, not approval for billable repairs or a guaranteed response time.

🔒 Pro Support · $199/month

AI-assisted rapid-response triage for support members. Phone verification and an active paid membership are required. Enrollment is not yet active.

Member phone number

Pro service requests

Symptom assessment · Camera connectivity · Workstation health · Safety checks · Reports · Camera scan · Authorized camera / hardware restart

Locked inspection packages 50-point inspection
100-point inspection
250-point inspection

No audio is recorded or uploaded. Device actions require separate authorization and are not activated by this form. For standard support, use the form above.

ASI360 Consulting · Equipment support for Mad Oak