ASI 360 Consulting

MAD OAK BAR AND PATIO · OAKLAND

Your camera & equipment support desk

Troubleshooting and service requests for cameras, NVR, monitors, KVM, workstation and printer.

Exterior of the Mad Oak facility in Oakland
Mad Oak facility reference photo · Photo source: On the Grid · historical image; photo date unverified.
Report an equipment issueStart with quick checksPrint service-request form

1. Check the view

Compare the local recorder view with the workstation. Note the camera ID, error and time.

2. Read the FAQ

Follow the checks relevant to your issue. Camera and NVR restarts are different steps.

3. Send evidence

Upload up to three photos, screenshots or a photographed binder form. Keep your incident number.

Need help now?

Call 415-723-8833 or email support@asi360.co. You can submit a report without attempting a restart.

This public page does not expose camera credentials or live feeds. Reports and evidence go to ASI 360’s private project triage.